AT&T
• Systems: CCTP (Call Center Transformation Program), G2

Cox
• Systems: Edgehealth &DOCSIS CPE

Charter
• Systems: Sigma, IRIS

Comcast
• Systems: ACSR, Comtrac, CSG, Einstien, Grandslam, Vision 

Time Warner / Road Runner
• Systems: Real, Unify

Verizon
• Systems: Coffee

Once you are talking to a Representative, you can follow this script, and modify it with your own information/etc. Going to be using Comcast as an example.

*You: Hello, My name is Joe, and I'm with Tech Support. I was trying to look up a Customer’s Account Information in Grandslam, when our systems crashed. I currently cannot open up Grandslam or CSG. I was wondering if you could help me out and look up a customer’s information on your end. Thanks.
Agent: They will ask you for a Phone number. Reply with:
*You: Unfortunately, I only have their IP address, since I was in Live Chat with them. I have them on scheduled called back in 3 hours. I know Grandslam can look up Customer Info with an IP, can you try it in that.
Agent: Sure... blah, blah, give them the IP.
*You: They should look everything up. You can ask for:
>Name on the account
>Address
>Phone Number
>Account Number
>Last 4 of the SSN