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AT&T Tools:

G2

SystemX // Shows IP, what account it is, lookup by address, runs credit checks, see driver license.

Clarify // Looks up account and logs into the account. Can do full social, ip, phone number, and name.

Telegence // Shows account information including last four of the ssn.

MyCSP // Opens up Torch, SystemX, etc.

Phoenix // Change phone numbers, rate plans, etc.

Torch // Text messager.

CSR Admin // Logs into MyATT account.

CTI // Transfer calls.

CCC Tool // Removes subscriptions.

DLC // See how long the phone has been in service.

C-Care // Checks for upgrades.



Employee IDs:

Robert Kingly

ID: RK819A

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Verizon Tools:

CoFee // Main Tool. Looks up via Name, Address, Phone Number, etc.

CPE Manager // Looks up accounts by the IP address.

iVIEW // Looks up via IP Address Note: Not sure if they still use this!

Legend // Another tool agents use to pull info off an account.

DTI // Pulls Everything! Fios Agents use this.



Employee IDs:

Hector Rodriguez

ID: z569191

Supervisor: Juan Chavez

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Comcast Tools:

Grandslam // Master Tool. Looks up via Name, Address, Phone #, Acc #, SSN. Note: IP Lookup is grayed out.

Vision // Billing Tool. Tier 3 Can lookup via IP Addres. Only Billing Department Has this.

ASCR // Looks up account.

Einstein // Looks up account.

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TimeWarnerCable/RoadRunner/Soon To Be Cumcats_v2



Call TWC @ 1800-TWCABLE

Pretend you are a support agent, and ask the agent on the line to transfer you to Tier 3.

Once transfered, tell the agent that you had trouble pulling up information in Unified or DOCSIS, and if they could help you out.

They should comply. You will be able to ask for any and all information on the account.



TWC Tools:

AAD // Used to pull up the account once they have the information on the customer.

Unified // Pulls up by MAC, IP, etc.

ATG Tools // DOCSIS - Basically TWC’s “master tool”. Can do just about anything.



Employee IDs:

Charles Knight

ID: K91736

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Cox Tools:

Edgehealth // Looks up by IP and MAC.

ICOMS // Looks up account.

SL2 // Looks up account.

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Charter Tools:

Representative Identification Number: 90824

Sigma // Looks up via IP

Icon // Looks up via Account

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Optimum Online Tools:

TDA // Billing tool

Optix // Looks up by IP and MAC (Tier 2 only)



Optimum is very difficult to ISP dox with only the IP Address.

Usually you need to get transfered to Tier 2.

Most of the times you need to send in a Sub-Poena for the account information.

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CenturyLink Tools:

Ensemble // Looks up account.

INET // Logs into account.

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Frontier Tools:

JWalk // Looks up account.

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Windstream Tools:

Datacannon // Master Tool. Pulls everything

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Shaw(CA) Tools:

TOGAF // Looks up via Billing Details

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Rogers(CA) Tools:

ICM // Looks up via Account

STI // Looks up via Account

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Bell(CA) Tools:

Singleview // Looks up by IPs

Maxplus // Looks up by billing details

CSM 1 Bill // Looks up by billing details

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Sky(UK) Tools:

Chordiant // IP Look up

Pencils // Billing Tool

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Cogent Tools:

SSRS // Looks up via Account

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Fido / Micro-Cell Tools:

ICM // Looks up via Account

Citrix // Logs into the account

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T-Mobile Tools:

Quickview // Looks up by account.

Watson // Looks up by account.

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Sprint Tools:

CICS // Looks up by account

DB2 // Looks up by account

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