ooooo .oooooo..o ooooooooo. `888' d8P' `Y8 `888 `Y88. 888 Y88bo. 888 .d88' 888 `"Y8888o. 888ooo88P' 888 `"Y88b 888 888 oo .d8P 888 o888o 8""88888P' o888o oooooooooooo ooooo ooo .oooooo. oooo oooo `888' `8 `888' `8' d8P' `Y8b `888 .8P' 888 888 8 888 888 d8' 888oooo8 888 8 888 88888[ 888 " 888 8 888 888`88b. 888 `88. .8' `88b ooo 888 `88b. o888o `YbodP' `Y8bood8P' o888o o888o ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ AT&T: Contact: - Phone: +1 (800) 288-2020 Tool(s): - SystemX // Master tool, can run credit checks and view DL on file. - MyCSP // Gateway for all tools. - CCTP // Call Center Transformation Program, unsure what it does. - Phoenix // Edits phone # information including rates. - CRM // Livechat U-Verse Tech Support Tool? - G2 // Fiber/U-Verse lookup // History Search "IP" - G2 LS Tool // - CSR Admin // Logs into members accounts. - CTR // Transfer calls. - Torch // DSL lookup. - Clarify // Looks up accounts by wireless #, can log into it and view the social & name on file. - Telegence // Shows account information by number including last 4 of SSN on file. - CCC // Cancels subscriptions. - DLC // Checks how long the phone # has been in service. - Agent Verification System // Verifies employee IDs. - C-Care // Checks for phone/SIM updates. - CAP // Looks up account, unsure of specifications. Employee ID(s): Raven Rai(Name), RR8061(ID Number) Link(s): - https://attathome.att.com/athome_web/index.jsp // AT&T global login. - https://mycsp.cingular.com/mycspportal/appmanager/portal/csp?_nfpb=true&_pageLabel=login // MyCSP login. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Bell: Tool(s): - Maxplus // Master tool. - CSM 1 Bill // Billing lookups. - OrderMAX - Singleview // IP 2 Account. // Don't think this is accurate - Have some tool that lookup ips and return the username on the account..? Employee ID(s): Name: Vipin Employee ID: 604084 Name: Shamari Employee ID: EY17429 ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ BT (British Telecom): Tool(s): - BT Wholesale - BT Directory - OneView // Normal account lookups ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Blueridge: Tool(s): - ICOMS ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Charter: Tool(s): - Sigma // IP 2 account. - IRIS // General account look up with access to all details. - ICON - D.R.U.M.S. // (Docsis, Remedy and Under Managed System) - CMTS? - DRUM CPE IP ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Clear: Tool(s): - Boss // Master tool. - Salesforce // Billing, adding accounts and editing plans. - Clearsky // Used for checking status and coverage of towers. - ATAC // VoIP call support. - Oracle ATG // Also known as 'the oracle', used for livechat. - Lithium // Used to access tools from live chat. Link(s): https://atac.alianza.com/default.aspx // ATAC login. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Comcast: Tool(s): - Grandslam // Master-tool, all tools are contained within it. IP Lookup has been disabled (RETIRED) - Einstein // New master-tool since Grandslam was retired for unknown reasons - Comtrac // Billing. - CSG - Vision // Password reset only. - ACSR - CLEO Employee ID(s): Employee Name: Gilbert Employee ID: 100-499-892 Employee Region: Boston Employee SV: Anthony ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Cox/Suddenlink: WARNING: Tech Solutions will not give any information out due to their "Customer Confidentiality" Tool(s): - Edgehealth // Looks up account by MAC address. - DOCSIS CPE for Edgehealth // IP address lookups. - ICOMS // Looks up account by first and last name, account number, social, e-mail address, phone number, etc. - Maestro // Pretty much by everything except name, everything from nodes online, channels on acc and access code. - ICON - SL2 - INAV - Polaris - JWALK/AAD // Pulls up extra account info that is not listed in Edgehealth Phone #: 703-378-8422 Employee Name: Joe Miller Employee ID: 90824 ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ CenturyLink: Tool(s): - Ensemble - QRAD // IP Lookups - iRep - Quest - Rx - Facilty Check - KGB ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Cogent: Tool(s): - SSRS - Remedy Ticketing System ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Dish TV: Tool(s): - Legacy ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Eastlink: Tool(s): - Address Finder // Looks up by address. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ ECB: Contact: - Phone #: +1 (423) 648-1372 Tool(s): - Omnia - iCall - Cad - Toolbox - Element Start off by calling When you get on the phone with them, just explain to them that you're having troubles accessing your Omnia and your Toolbox and need some assistance. Then prompt them to open up their Toolbox. After their Toolbox is opened up, they will see a slot named "DHCP Search" This is where they should type in the IP address. After that they're able to view everything on the customer's account. They can even view the full SSN! Here's some info I got after my very first call to EPB: IP: 173.247.29.4 Zip: 37363 Name on file: Dixie Ayers SSN on file: 421-29-5864 Phone on file: 423-362-1258 Address on file: 7017 Flagstone Drive, Ooltewah, TN 37363 Account #: c10208364 Primary Account Email: dayers30@aol.com ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Frontier: Tool(s): - JWALK // Looks up account with any info besides IP/MAC addresses. - INET // Auto-login to an account. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Fido / Micro-Cell: Tool(s): - ICM // Looks up account. - Citrix // Logs into account. You probably want to say you're from FidoAnswers ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Optimum Online: Tool(s): - TDA // Billing tool. - Optix // Logs into account and can look up by IP/MAC addresses. Tier 2 only. - KDB - Lite - ServAssure // Maybe IP lookups - Trio - Remedy - I.D.A - DDP - ClearTRAN // Payment system. - Boost - Cable Data // Supervisors only/IP lookups ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ PenTeleData: Tool(s): - S.M.A.R.T. Employee ID(s): Name: Joann CFR: CSR2 (Employee ID) Position: Supervisor 2 PenTeleData, Corporate Office // Side-note: You have to social Blueridge employees instead of the actual PTD ones. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Rogers: Tool(s): - Vision21 // Master-tool, also known as Vision 21. Every tier has access to it. - ICM // Looks up account, used by wireless agents. - Telli // Sub-tool of ICM, allows you to check devices on account and contracts along with do updates and change SIMs. - Nova // Resource finder, answers questions regarding tools/products/policy. Employees only. - SGI // Looks up account, used for internet/cable agents for internet, cable and RPH accounts. - Selfserve // Used for support seshs, agents can generate links asking for pieces of information on file (e.g. account #s and PIN) Employee ID format: First name: Last name: ID # (6 digits): Postal code: Employee ID(s): 72685 First name: Taylor ID #: 909837 Call Center: Berry HTS Supervisor name: Adam Term(s): - RSD // Residential Support Desk - cx // Customer. - FlexTab // The amount left owing on a phone's subsidy. Links: https://www.rogershelp.com/customerserv/ERD.php?s=6 // Employee chat support login. https://www.rogersphonefinder.com/ // Trace any Rogers-connected phone. 12:12 PM Connecting... 12:12 PM Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help. 12:13 PM Support session established with Rodeny. 12:13 PM Rodeny: Thank you for choosing Rogers, home of Rogers First Rewards, you have reached Rodeny. For your references your session id is:271902889 12:13 PM Nathan Haines: Hello, I'm a new employee (this is my first shift) and I was wondering if I could ask a few quick questions? My supervisor and RSD are busy. 12:14 PM Rodeny: I understand 12:15 PM Nathan Haines: I know about ICM and SGI, but what does V21 do and what would I use it for? 12:16 PM Rodeny: It's to view the account's information, to make changes and more. 12:17 PM Rodeny: V21 looks messy If it's your first time seeing it so I understand. It's were you see there plan and details. 12:17 PM Nathan Haines: ICM is for wireless, SGI is for internet/cable, so what would it exactly do besides them? 12:20 PM Rodeny: What do you mean besides them sorry? 12:20 PM Nathan Haines: What other things can it do that they can't? 12:23 PM Rodeny: I'm wireless department so I don't use SGI. But in v21 you can change the bill cycle's changes plan, reset voicemail, make payment, change adress upgrad and more. 12:23 PM Rodeny: But what department are you in? 12:23 PM Nathan Haines: Internet/cable 12:24 PM Rodeny: That's what I tought If you want I can transfer you to an cable agent instead. What are you trying to do actually? 12:25 PM Nathan Haines: Nothing, I just had some questions about the tools. 12:25 PM Nathan Haines: Thanks for helping, and have a great shift :) 12:26 PM Nathan Haines: Bye. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Shaw Communications: Tool(s): - TOGAF - UD // Unified Desktop. - RSC Tools // IP lookup in Modem Locator/IP Address Locator ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Sprint: Tool(s): - CICS - DB2 - iCare ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Sky: Tool(s): - Llama - SPM // Superman, supertool, can do ips, etc - Iris - Chordiant // IP 2 account. - Pencils // Billing lookups. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Telus / Koodo: Tool(s): - Synapsis // IP/MAC address 2 account. - Smart Desktop // Any other lookups. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Time Warner/Road Runner: Tool(s): - AAD // Advanced Agent Desktop, pulls up account once you already have numbers/PIN. - Unified // Pulls up info by IP/MAC address. - Real - Icon - Genocide - ASCG - ATG Tools/DOCSIS // Master tools, tier 3. - Nyroc Employee ID(s): Name: Darryl Estes EID: E12145 Location: TW-Raleigh in Raleigh, NC Links: https://tools.rdc-nyc.rr.com/ https://uptime.rdc-kc.rr.com/ https://tools.nyroc.rr.com/ https://tools.tampflrdc.rr.com/docsis/ https://tools.ohiordc.rr.com/ https://docsis-tools.tampabay.rr.com/ https://tools.ohiordc.rr.com/onodera/ https://tech.indy.rr.com/ https://tech.insight.rr.com/ https://www.google.com/#q=inurl:tools+site:rr.com+-site:tv.rr.com+-site:jobs.rr.com+-site:features.rr.com+-site:gallery.rr.com ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ TalkTalk: Tool(s): - Subportal // Used to lookup a customer's account. - PortalPay // Billing tool. - Retention // Used to terminate a customer. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ T-Mobile: Tool(s): - Quickview // Allows you to look up an account by basic info, not sure about changing it. - Remedy - Watson - Samson // Main account management system for live-chat, not sure about call agents. - NCI - T-Community - IHLR 204593 Dana ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Verizon: Tool(s): - CoFEE // Master tool/swiss army knife. // Backup - CoFEE Anywhere // Unsure of the difference between this and CoFEE. - CSR - iVAPP // Searching accounts // seeing if they're updated - iGO // - iView // Not sure. - BDMS - LFACS - TIRKS - ACSS - Legend // FiOS IP lookup. - CPE Manager // STB Tracks > IP Address Verizon rep: Full name +18003147045 Phone +18003147045 Hector ID: z569191 Supervisor: Juan Chavez Employee ID(s): Name: Brett Location: Redmond, WA OSID: GFA*667 Name: Andrew Location: New York, New York OSID: Z479046 Links: www22.verizon.com/cofee/ ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Wide Open West/WOW: Tool(s): - ICOMS // Looks up by basic info such as account number, name, address, etc. - M.U.S.T // Looks up by MAC address(es) and serial number(s). - Elopa // Looks up by basic info or IP address. Tier 3 only. - Tier One ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Windstream: Contact: - Phone: +1 (866) 445-6873 - Livechat: http://www.windstream.com/Support/ Tool(s): - Datacannon // Master tool. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ CoGeCo: 207.245.236.156 207.245.236.156 Tool(s): - EasyCare - TCA ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Cognet: Tool(s): - SSRS (lookups) ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Mobilicity: Tool(s): - ASAP ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Wind Mobile: Tool(s): - SingleUser ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ CIK Telecom: Tool(s): - CIK Backportal Office - T2 have someone that can lookup ips ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Amazon: Tool(s): - CSC // Customer Service Central, main tool that agents use. - IVR // not sure Links: ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Paypal: Tool(s): - Compass // main-tool they use, needs verification before seeing information to my knowledge? - Admin // alternate tool, exactly the same as compass but doesn't need verification ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Northland Cable - NCTV: Tool(s): - DDX // T1 tool, phone number, account number, etc - DOCSIS // T2+ tool, IP lookups ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Netflix: Tool(s): - Obiwan ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ GCI Tools: - K1 - K2 - DOCSIS Employee Name: Tommy Employee ID: 105 ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒